frequently asked questions

Order and delivery

Question: When can I expect my order?

Answer: The average delivery time is 5-10 days. Our products are shipped directly from the supplier to you. This unique business model allows us to save enormously on storage and transport costs and we can offer the products at a lower price than the competition and take the shipping costs for our own account.

Question: The expected delivery time has passed, where is my order?

Answer: In 99% of cases, orders are delivered within the expected delivery time. Unfortunately, it can sometimes happen that an order is delayed in the delivery process. You can check the status of your order via the following link:

[LINK TO TRACK AND TRACE PAGE]

If you have not received anything 3 days after the expected delivery time, please contact us.

Question: I am missing some products from my order, how is that possible?

Answer: Because we work with different suppliers, it is possible that products are shipped separately. If items are missing from your order, you will usually receive them after 2-3 days.

We apologize for the inconvenience.

Question: What are the shipping costs?

Answer: We will pay the shipping costs of the order ourselves.*

Exchanges and returns

Question: I am not satisfied with my order, can I return it?

Answer: Yes. You can return any order to us within 14 days without giving a reason.

Question: I want to return an item, what should I do?

Answer: If you are not satisfied with your order, you can exchange or return it within 14 days of receipt. Products must be returned in their original condition and with labels and tags. The product must not contain any signs of use.

A return shipment must always be provided with a Track & Trace code. The sender is always responsible for the shipment.

Once we have received the items you have returned, we will ensure that the purchase amount is credited to your account within 14 days.

>> Click here to download a return form <<

Track and Trace

Question: Where can I find my Track and Trace code?

Answer: On this page[Track and Trace] you can enter your email address and order number to track your package.

Question: The Track and Trace code does not provide any information, how is this possible?

Answer: From the moment your package has arrived at the mail order company, the Track and Trace information is available. Please note that there may be some delay.